Privacy Policy

Last updated: August 2025

Grove Property Developments Ltd trading as Kings Lynn Self Storage ("we", "our", "us") is committed to protecting your privacy and keeping your personal data secure. This Privacy Policy explains how we collect, process, store, and share your personal information, as well as your legal rights.

1. Who We Are

Company: Grove Property Developments Ltd t/a Kings Lynn Self Storage
Website: https://www.kingslynnselfstorage.co.uk/
Address: The Office, Innisfree Business Park, Bawsey, Norfolk, United Kingdom, PE32 1EX
Contact Us:
- Email: klss@bawsey.co.uk
- Phone: 01553 630150

We are the data controller for the purposes of UK GDPR and are responsible for how we handle your personal data.

2. Information We Collect

We may collect the following personal information when you engage with us:

Contact details: Name, address, email, phone number, date of birth
Payment details: Card or bank information for billing
Proof of identity: For contracts and anti-money laundering compliance
CCTV footage when you visit our storage facility
Job application data: CV, references, NI number, qualifications
Website and service usage: IP addresses, cookies, interaction logs

We may also receive information from third parties such as credit reference agencies and job referees.

3. How We Collect Your Information

Your information may be collected:

Directly from you: This includes in-person, by phone, post, email, or via our website
Automatically: Through cookies and other tracking technologies on our site
On site: Via CCTV and entry systems at our premises
From third parties: Such as credit check agencies or professional referees

4. Why We Use Your Information

We process your personal data under the following lawful bases:

Contract Necessity: To set up, manage, and fulfill your self-storage services or employment
Legal Obligation: For activities like identity checks, compliance with anti-money laundering laws
Legitimate Interests: For site security (CCTV), fraud prevention, service improvement, customer support, and direct marketing with your consent
Consent: For certain communications like marketing or surveys, where we seek and receive your explicit permission

5. Who We Share Your Data With

We may share your personal data with:

Service Providers: such as IT, payment, and maintenance services
Insurers/Brokers: where insurance is arranged via us
Credit Reference Agencies: for creditworthiness checks
Law Enforcement or Regulators: when required by law
Your Authorized Contacts: agents, representatives, or alternate contacts you nominate

We will never sell your data to third parties.

6. CCTV Usage

We operate CCTV at our site to:

Ensure the security of our facilities
Assist in investigations or contractual disputes
Comply with legal/security requirements

Footage is stored only for a limited time unless needed for an ongoing investigation or legal requirement.

7. Keeping Your Data Safe

Your data is secured with:

Encrypted storage systems and secure servers
Access controls limiting staff access to authorized personnel
Secure payment processing technologies
Procedures for handling data breaches, including notifications where required

While we take strong measures to protect your information, please remember that no internet-based method is entirely risk-free.

8. Cookies & Tracking

We use cookies and similar technologies to:

Analyse website usage and performance
Remember preferences and site settings
Improve overall browsing experience

You can disable cookies via browser settings, but doing so may limit functionality. See our [Cookie Policy] for details.

9. How Long We Keep Your Data

Customers: Personal data will be retained for up to 6 years after the end of your storage agreement (for legal and tax compliance)
Unsuccessful Job Applicants: Data will be retained for 6 months, unless you request earlier deletion and no legal reason prevents it

If you wish your data to be deleted sooner and no legal restrictions apply, please let us know.

10. Your Data Rights

Under UK GDPR, you have rights including:

Access: Request a copy of your personal data
Correction: Have inaccuracies rectified
Erasure: Request deletion under certain circumstances
Processing Restriction or Objection: In certain situations
Withdraw Consent: Especially for marketing communications
Data Portability: Receive your data in a structured, common format

To exercise your rights, please contact us via the details above.

11. Policy Updates

We may revise this Privacy Policy from time to time. The latest version will always be available on our website. Please check back periodically to stay informed.

If you'd like this in another format (e.g. large print, audio), or have any questions, feel free to reach out to us anytime.